We stand by our thoughtfully curated quality products and we want you to be thrilled with your Kala & Ko dog products. If something did not meet your expectations, arrived damaged or you need a different size, please contact us so we can make it right. 

 

RETURNS/EXCHANGE

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• Email info@kalaandko.com with your order number and the reason for the return/exchange

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• To be eligible, your item must be unused, unwashed, and in the same condition in which you received it. 

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• Returns/exchanges will only be accepted within 30 days of the purchase date 

 

• After your return and/or exchange is received back at our facility, we will issue your return store credit or issue a coupon for free exchange.  

 

Please Note

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• At this time we do not offer refunds. All returns will be issued store credit (note: store credit codes do not expire)

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• Original shipping fees are non-refundable and you are responsible for paying for your own return label.